Privacy Policy

1. Who we are

Wardrobe Store UK is a trading name of Bohzo Ltd ("we", "us", "our"), a UK company selling the Premium 2 Door Wardrobe direct to customers across the United Kingdom. For the purposes of UK data protection law we are the "data controller" responsible for your personal information.

You can contact us at info@wardrobe-store.co.uk, by phone on +44 7775 554848, or by post at Bohzo Ltd (trading as Wardrobe Store UK), The Workspace Basildon, 7 High Pavement, Basildon, England, SS14 1EA.

2. The information we collect

We only collect the information we need to process your order, deliver your wardrobe and support you afterwards:

• Information you give us — your name, billing and delivery address, email address, phone number and order details when you place an order or contact us.
• Payment information — card payments are processed securely by our payment provider (Stripe). We never see or store your full card number.
• Information we collect automatically — your device type, browser, IP address, and how you use the site, collected through cookies and similar technologies.
• Communications — the content of any messages you send us through our contact form, email or phone.

3. How we use your information

We use your personal information to:

• Process, fulfil and deliver your order and send order and delivery updates.
• Provide customer support and handle returns, refunds and warranty claims.
• Take payment and prevent, detect and investigate fraud.
• Meet our legal, accounting and tax obligations.
• Improve our website, products and service.
• Send you marketing about similar products — only where you have agreed, and you can opt out at any time.

4. Our lawful bases for processing

We rely on the following lawful bases under UK GDPR: performance of our contract with you (to take and fulfil your order); our legitimate interests (to run, secure and improve our business and prevent fraud); your consent (for marketing emails and non-essential cookies); and compliance with legal obligations (such as tax, accounting and consumer-law record keeping).

5. Marketing and your choices

We will only send you marketing emails if you have opted in, and you can unsubscribe at any time using the link in any marketing email or by emailing info@wardrobe-store.co.uk. Opting out of marketing does not stop service messages about an order you have placed.

6. Cookies and similar technologies

We use essential cookies to make the website and your basket work, and — with your consent — analytics cookies to understand how the site is used so we can improve it. You can manage or block cookies in your browser settings at any time; blocking essential cookies may affect how the site works.

7. Who we share your information with

We share your data only with trusted service providers who help us run the business, and only as needed:

• Couriers and delivery partners — to deliver your wardrobe.
• Stripe — to process card payments securely.
• Our email and hosting providers — to operate the website and send order and contact emails.
• Professional advisers and authorities — where required by law.
• We never sell your personal data to anyone.

8. International transfers

Some of our providers may process data outside the UK. Where they do, we ensure appropriate safeguards are in place (such as UK adequacy regulations or the International Data Transfer Agreement) so your information remains protected.

9. How long we keep your information

We keep your personal information only as long as necessary for the purposes we collected it — typically for the duration of your order plus the period required to meet our legal, accounting, warranty and tax obligations (generally up to six years). After that it is securely deleted or anonymised.

10. How we protect your information

We use encryption in transit (HTTPS), access controls, and regular reviews to keep your data secure. While no method of transmission or storage is completely secure, we take all reasonable technical and organisational measures to protect your information.

11. Your data protection rights

Under UK data protection law you have the right to:

• Be informed about how we use your data (this policy).
• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data ("right to be forgotten") where applicable.
• Object to, or ask us to restrict, certain processing.
• Request a portable copy of the data you gave us.
• Withdraw consent at any time, and complain to the Information Commissioner's Office (ICO).

12. Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

13. Third-party links

Our site may link to third-party websites (for example our payment provider). We are not responsible for the privacy practices of those sites; please review their privacy policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it took effect. Significant changes will be highlighted where appropriate.

15. How to contact us or complain

For any privacy question or to exercise your rights, email info@wardrobe-store.co.uk or write to Bohzo Ltd (trading as Wardrobe Store UK), The Workspace Basildon, 7 High Pavement, Basildon, England, SS14 1EA. If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.